Swaledale Moors and Mines Guided Walk
- Location Swaledale
- Price from £10.00
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1\. CANCELLATION BY THE CUSTOMER
1.1 All cancellations must be in writing and acknowledged by River Mountain Experience. The financial cost of cancellation is as follows:
1.1.1 • Deposits are non-refundable
1.1.2 • 50% of the total course fee where cancellation takes place less that 4 weeks but more than 1 week before the commencement of the course; or
1.1.3 • 100% of the total course fee where cancellation takes place within the period of 1-7 days before the commencement date of the course; or
1.1.4 • 100% of the total course fee where cancellation takes place on or after the commencement date of the course.
1.2 If the requested cancellation is due to restrictions or illness caused by a notifiable disease, a full refund will be made minus any registration fees already paid.
2\. CANCELLATION BY THE COMPANY
2.1 Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.
2.2 The company shall notify the customer of cancellation not less than five days prior to the commencement of the course, if practically possible, where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.
2.3 In the event of cancellation, customers will be offered the choice of the following options:
2.3.1 • Full refund of the fee paid; or
2.3.2 • Another booking on a different date.